Privacy policy

Our Commitment to Your Privacy
The security and privacy of your personal data is important to Carlo Monteiro, the Real Estate HUBs that make up the Network, and our Associate Consultants, so we conduct our business in strict compliance with applicable personal data protection laws. .

We are committed to explaining, where necessary, how Carlo Monteiro will use your data to ensure you find the home, office or shop you are looking for on our Platform. It is also our commitment that all information collected will be stored securely, both by carlo Monteiro and the other partner entities we work with.

This Privacy Policy seeks to explain what personal information we collect about our users, how and why we use it, with whom we share it, and how we protect their privacy.

1. Who is responsible for your data
Our Privacy Policy applies solely to the personal data Carlo Monteiro collects from the www.carlomonteiro.pt website.

For the purposes of data protection law, we are the "Controller" in respect of personal information provided and processed through this website ("Website").

This Privacy Policy determines what happens to the personal data you may provide to us through the Website.

This Privacy Policy may be amended and updated at any time and the new versions published on the Website.

If you have any questions regarding the protection of your personal data, how Carlo Monteiro addresses all privacy or security issues, you can always contact our CTO at carlo@carlomonteiro.pt.

2. Data we collect about our users
Whenever you refer to "personal data" in this Privacy Policy, it should be assumed that they relate to information that relates to our users and allows us to unambiguously identify them directly or directly. either in combination with other information that Carlo Monteiro may hold. Your personal information may include, for example, your name, your contact details, information about your expectations for a particular property you have contacted, or information about how you use our website, or how you interact with us.

Carlo Monteiro collects personal data from users, for example when they contact us using the forms provided on the Platform, explore our website (even if they only search for apartments, villas or offices), or contact us by telephone. We may also receive personal information from our users through our service partners on our behalf (for example, when recommending our real estate portal to someone who knows they are looking for a new home, based on the form we provide for you). the effect).

The. Personal data that Carlo Monteiro collects in accordance with the strictest security rules, and "explicitly provided by our users:

On the property detail page, when filling out a request for information to Carlo Monteiro:

Name
Email Address
Phone contact
Distinctive and personal elements you can put in the description field
On the "Contacts" page, if you fill out the form provided for this purpose and regardless of the subject selected:

Name
Phone contact
Email Address
Location (Parish)
Distinctive and personal elements you can put in the description field

On the page where you request the value of your property, if you fill out the form provided the effect:

Name
Email Address
Phone contact
Distinctive and personal elements you can put in the description field
Location (Parish)

B. Data that Monteiro automatically collects based on users' use of the Platform:
Technical information, in particular the Internet Protocol (IP) address of the device you are using to access the Platform, the time zone, the operating system, and the browser type and view used;
Information about your visit, including the websites from which you access our Website and the websites accessed from our Platform, date and time of visit, properties consulted, Real Estate Hubs and Real Estate Consultants viewed and services viewed, duration of visit, response time of our website pages, interactions with available features and other data relating to your interaction with the Platform.

The use of the Platform may be monitored (the selection of monitored sessions is completely random and ensured by a partner of Carlo Monteiro) so that it can be analyzed and analyzed.

3. Purposes of personal data collected
Based on the information entered by users on the Carlo Monteiro Platform, the Data Controller will promote its processing in order to achieve the following objectives:

To enable users using the Carlo Monteiro real estate portal - in accordance with the Terms and Conditions of Service - to be contacted by the Carlo Monteiro associated Real Estate Consultants following the completion of the form on both the property details page and on the individual page of each professional associated with the Network;
Respond to users who have contacted Carlo Monteiro from their Platform so that we can clear up any questions that have been raised;
Regarding the information automatically collected by the Website, based on the navigation that our users have made, its treatment will be promoted in order to proceed with the following purposes:

Create anonymous and aggregated information about the characteristics and behavior of website users, including for the purpose of targeting and developing anonymous profiles (personas);
Improve platform performance;
Promote a more personalized experience so that your real estate search returns the results you really want;
Measure and monitor the efficiency of existing highlights in the Platform;
Manage the Platform to ensure that it becomes increasingly secure and transparent;
Ensure that any remarketing activities promoted by Carlo Monteiro's Real Estate Consultants comply with the highest security and privacy standards.
 

4. Your rights
Under current law, users have the right to object, at any time and for free, to the processing of their personal data for the purposes of direct marketing or any other form of prospecting. They also have the right to withdraw their consent at any time, without compromising the lawfulness of the treatment we have given on the basis of their prior consent.

They also have the right to be informed before personal data are first disclosed to third parties for direct marketing purposes or used on behalf of third parties, and to be expressly entitled to object, without charge, to such communications or uses.

If users wish to have access to the personal information Carlo Monteiro holds about them, they may simply send us a request to do so, using the form provided on the Carlo Monteiro Data Management page.

If any of the information that Carlo Monteiro or its associated Real Estate Consultants are incorrect or incorrect, users may request the correction from the form provided on the Carlo Monteiro Data Management page.

Users may also contact us to object to the processing of their personal data, to request that they be deleted, or to have a limitation of their processing, and to request the right to portability of personal data under and within the limits. established in the legislation in force. They also have the right to request third party notification of the rectification, deletion or limitation of the processing of their personal data.

In addition, users may also submit a complaint to a supervisory authority, which in Portugal will be the National Data Protection Commission.

We also remind you that part of the information you enter into the Platform may not be under the direct management of Carlo Monteiro, so in these cases we will make every effort to ensure that requests from users from the Platform are respected by both Real Estate HUBs, as by the Monte Monteiro Real Estate Consultants (depending on the nature of the information). We also stress that Carlo Monteiro does not have any control or instructional powers over his associated Real Estate Consultants, so he cannot guarantee the effective or immediate respect for the exercise of their rights.

5. Security and quality of information
It is our goal to ensure the quality and integrity of the information provided by users using the Carlo Monteiro real estate portal. In this sense, the necessary technological and organizational measures have been implemented in order to keep the information safe, accurate, up to date. and complete.

To ensure maximum security, in areas of the Website where users' personal data is collected, their transmission is encrypted.

6. With whom do we share your data?
Personal data of our users will not be transferred to third parties unless:

Carlo Monteiro has your express permission;
These entities promote, under a contract, the provision of the services provided by Carlo Monteiro to our users;
This is required by law;
This is strictly necessary to ensure compliance with our terms of use, rights or title.
Carlo Monteiro and his associated Real Estate Consultants may have access to their personal data for the purpose of managing the Platform, however, they are covered by an obligation of confidentiality regarding the data to which they have access in the context of the operations of their computer base.

Carlo Monteiro and his associated Real Estate Consultants are duly informed of the importance of complying with this legal duty of confidentiality and are responsible for fulfilling this obligation of confidentiality.

The Site uses Google Analytics for Display services, including the remarketing function. This function is to display ads to users who have already visited the Platform.

You may choose not to accept Google Analytics for Display Advertisers and not to be exposed to Google Display Network ads. This will allow you to access the Ads Preferences Manager and Analytics Opt-out Browser Add-on.

Carlo Monteiro may promote remarketing practices for online advertising, meaning that users who do not opt ​​out of the Google Display Network through the methods already mentioned may be exposed to Carlo Monteiro ads on the Google content network. Third parties such as Google or Facebook may display ads by Carlo Monteiro on their content network sites. Third parties, such as Google or Facebook, may also use Cookies (such as Google Analytics and DoubleClick Cookies) that serve to optimize ads based on users' past visit information on the Website.

7. Where personal data are stored and for how long
The data Carlo Monteiro collects from his Platform will be stored on servers located within the European Union.

The length of time data is stored varies according to the purpose for which the information is processed. Carlo Monteiro will keep users' personal data as long as they are active users of the Website. If a user does not interact with any of the features provided on the Website, for a period of three (3) years, his absence from the Platform will be interpreted as a manifestation of disinterest in maintaining an active registration and carlo Monteiro will make efforts to the network of Consultants. Real estate associates for their personal data are deleted from all databases in which they are contained.

There are legal requirements, however, which require data to be retained for a minimum period of time. Thus, and where there is no specific legal requirement, the data will be stored only for the minimum period necessary for the purposes that motivated its collection or further processing or, for the period of time authorized by the National Data Protection Commission, after Carlo Monteiro will endeavor to work with his associate Real Estate Advisors network to ensure that their personal data is deleted from all databases in which they are contained.

8. Technical and organizational measures and treatment safety
All information Carlo Monteiro receives from users of his Platform will be stored on secure servers and, in conjunction with our technology partners, will promote the implementation of the necessary technical and organizational measures to ensure that any personal data is protected to a secure level. ensure the confidentiality and integrity of the data, and prevent accidental or unlawful destruction, loss and alteration or unauthorized disclosure or access.

Notwithstanding the measures implemented to protect your data, any user should be aware that the transmission of information via the Internet, or other open networks, is never fully secure and there is a risk that data will be viewed and used by third parties. not allowed. Carlo Monteiro is obliged to warn all Internet surfers that they must take additional security measures, namely to ensure that they use an updated device and browser in terms of properly configured security patches with active firewall, antivirus and antispyware. and, make sure of the authenticity of the websites you visit on the Internet, and avoid websites that you do not trust.

9. Links to other sites
The Website may contain links to other websites, or to other applications, including from our partners. If you go to one of these links, please note that each will have its own privacy policy and Carlo Monteiro will not be responsible for those policies. It is advisable to read the privacy policies of other websites before submitting personal data through them.

10. Contacts
For any additional information, or to exercise your rights, you can always contact Carlo Monteiro at 253 061 068, or through our form available on the Contact page.