Alternative dispute resolution

Alternative Dispute Resolution
In case of dispute, please be advised that the consumer may resort to the Alternative Consumer Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.pt, or Online Consumer Dispute Resolution entities identified on the https website: //webgate.ec.europa.eu/odr.

The existing alternative dispute resolution entities are as follows:

CNIACC - National Center for Consumer Conflict Information and Arbitration
Generic competence
Email: cniacc@unl.pt
Web: http://www.arbitraçãodeconsumo.org
Algarve Consumer Conflict Information, Measurement and Arbitration Center
Geographic area covered - contracts concluded in Faro District
Email: support@consumidoronline.pt
Web: http://www.consumidoronline.pt/
Coimbra District Consumer Conflict Arbitration Center
Geographical area covered - contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Gois, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Board, Vila Nova de Poiares.
Email: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Center
Geographical area covered - contracts concluded in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Email: juridico@centroarbitaduralisboa.pt / director@centroarbitaduralisboa.pt
Web: http://www.centroarbitulholisboa.pt
Porto Consumption and Arbitration Information Center
Geographic coverage area - contracts concluded in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Povoa de Varzim, Santa Maria da Feira, Santo Tirso, Sao Joao da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Email: cicap@mail.telepac.pt
Web: http://www.cicap.pt
Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal
Geographical area of ​​coverage - contracts signed in: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Povoa de Lanhoso, Povoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela .
Email: triave@gmail.com
Web: http://www.triave.pt
CIAB - Center for Information, Arbitration and Consumer Conflicts
Amares area, Arcos de Valdevez, Barcelos, Braga, Hiking, Esposende, Melgaço, Monsoon, Montalegre, Paredes de Coura, Ponte da Barca, Povoa do Lanhoso, Terras do Bouro, Valencia, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Email: geral@ciab.pt
Web: http://www.ciab.pt
Madeira Consumption Conflict Arbitration Center
Email: centroarbitulho.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt